Terms of service

Effective Date: January 15, 2026

Please read these Terms of Service carefully before using the NovuRelief website or purchasing any NovuRelief products. By accessing our site or placing an order, you agree to be bound by these Terms.

1. About NovuRelief

NovuRelief operates this website and sells the Novu™ Press, a personal massage device designed for at-home use. NovuRelief is not a medical company, and our products are not medical devices. The Novu™ Press is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

2. Eligibility

By using this website and placing an order, you confirm that:

  • You are at least 18 years of age.
  • You have the legal authority to enter into a binding agreement.
  • You are not purchasing products for resale without prior written authorization from NovuRelief.

3. Product Use & Disclaimer

The Novu™ Press is intended for general wellness and personal use only. Before using the device, please consult your physician if you have any underlying medical conditions, recent injuries, surgeries, or concerns about using a massage device.

NovuRelief is not liable for any injury or adverse outcome resulting from misuse, failure to follow product instructions, or use against medical advice.

Testimonials and results referenced on our website are illustrative. Individual results may vary and are not guaranteed.

Any references to third-party research or medical professionals on our website (including Dr. Janet Travell) are for historical and educational purposes only and do not constitute an endorsement of NovuRelief or any of its products.

4. Pricing & Payment

All prices are listed in USD. We reserve the right to change pricing at any time without notice; however, the price shown at the time of your order will be honored. We accept all major credit cards and any additional payment methods displayed at checkout. All transactions are processed via secure, encrypted checkout.

5. Order Acceptance

Placing an order constitutes an offer to purchase. NovuRelief reserves the right to refuse or cancel any order at our discretion, including cases of pricing errors, suspected fraud, or product unavailability. If your order is cancelled after payment has been collected, you will receive a full refund.

6. Intellectual Property

All content on the NovuRelief website — including text, images, logos, and product descriptions — is the property of NovuRelief and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, NovuRelief shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability for any claim shall not exceed the amount you paid for the product in question.

8. Changes to These Terms

We may update these Terms at any time. Continued use of our website or purchase of our products after changes are posted constitutes your acceptance of the updated Terms. The effective date at the top of this page will reflect the most recent revision.

9. Governing Law

These Terms are governed by applicable law. Any disputes shall be resolved through good-faith negotiation first, and if unresolved, through binding arbitration.

10. Contact Us

For any questions regarding these Terms, reach us at support@novurelief.com. We respond to all inquiries within 1 business day.